The company reserves the right to update the shipping fees at any time.

Shipping costs

Self collection – free.

Home courier – delivery cost:

Buy more than X free shipping .

Delivery to unusual areas – at the cost of X delivery fees.

The shipping costs are automatically updated according to the place of residence and the total of the order.

supply

• Delivery days are defined as business days only. There is no delivery during my days .

• You can save the shipping cost by self-collection. From the moment of receiving the order for self-collection purposes only, self-collection must be done by X.

  Our address:

  contact phone number:

  When picking up the order, we may ask you to present an ID card, passport or any other means of identification, in order to verify your identity.

  Before arriving at the location, make sure that you have checked the self-collection option on the website.

• Delivery up to an hour and a half .
• Deliveries will be made on X days between X hours.
• In order to shorten the delivery time, a correct address and an available phone number must be specified in the order.
• During the ordering process, the customer confirms that someone will be present at the address provided to receive the shipment.
• If the customer wishes to order a dish that is on the restaurant’s menu, but is not offered for delivery, the customer takes full responsibility for the delivery, and it will not be possible to return this dish.
• It is not possible to order alcohol from the restaurant.
• Without receiving unequivocal confirmation from the restaurant that it has received the delivery order, the restaurant is not responsible for the delay or non-execution of the order. If no confirmation was received within 30 minutes of placing the order, the customer is responsible for contacting the restaurant on the matter.
• If the customer is not present at the delivery address – the delivery will be left outside the customer’s door. When leaving an order at the door – the sole responsibility arising from leaving the dishes at the entrance applies only to the customer.
• Failure to meet deadlines on behalf of the company will not release the customer from shipping charges in the event that he chose to receive the packages on their arrival date.
• In the event of a delivery delay or a delivery error – the customer must contact the restaurant personally. Accordingly, the restaurant staff will do their best to compensate the customer to his satisfaction, replace and provide him with the correct dishes he ordered. For proof, the customer will have to take a photo of the dishes and send a photo to the restaurant staff, in order to illustrate the mistake. The restaurant reserves the right to come to the customer’s home and pick up the returned dish.
• Holidays – before and during the holidays, delivery times may be extended due to a load of orders at the delivery company and/or the restaurant. In these situations, the restaurant reserves the right to extend delivery times up to X. _

Cancellation Policy

1. Canceling an item transaction will apply under the accepted conditions according to the transaction cancellation policy according to the Consumer Protection Law as follows:

• The value of the item exceeds NIS 50 .
• The item was not damaged and was not used in any way by the consumer. If the packaging has been opened, sufficient evidence is required for the non-use of the item in order to return it, cancel it and receive a refund. The restaurant reserves the right to come to the customer’s home and pick up the canceled dish.

1. The customer may cancel a transaction for the purchase of a product no later than 3 hours from the moment of receiving the order, by delivering a message to the restaurant, in which case the restaurant will return to the user the price paid for the dish, And he will be entitled to deduct from this total a cancellation fee in the amount of 5% of the value of the transaction (the value of the portion + shipping fees) or NIS 100, whichever is the lower .
2. The refund will be processed within a maximum of 14 days from the date the item is returned, exclusively to the credit card from which the order was made. Alternatively, the customer will be given the option to receive credit at the restaurant, which he can use at a later date. The credit will be recorded as a credit for use on the website on the next delivery date, which the customer can use up to one year after receiving it.
3. There is no need to contact the credit company in order to cancel the transaction – we will already take care of it for you.
4. Direct cards cannot be credited, therefore direct card holders are entitled to receive credit for use on the site only.
5. It is not possible to return part of it, but only the entire dish with all its items, including the toppings and drinks that accompany it.
6. A customer may cancel an order up to 10 minutes after confirmation of receipt of the order by the restaurant free of charge, by contacting the restaurant directly on phone X. Canceling an order after this date and until the goods arrive at the customer’s home will be charged for the full cost of the delivery and the order itself.
7. If the dish is returned due to a mistake made by the customer, such as entering incorrect details, an item not to the customer’s taste, etc., the customer will be entitled…
8. If the dish is returned due to a mistake made by the company such as: sending the wrong item / wrong advertisement on the website that does not match the product and more, it is the customer’s responsibility to report the case to the restaurant personally. Each complaint will be dealt with accordingly, and if necessary, a new portion will be sent to the customer, while the unsuitable portion will be collected back to the restaurant at no additional cost to the customer.
9. It will not be possible to return a dish bought in a buy/get sale or in a sale that affects another dish as one part of a set (sale for example: the second dish at 50% In this case, it will not be possible to return one of the dishes.
10. In the event that the delivery does not make its way to the customer’s home as a result of force majeure or third party intervention, the restaurant