The company reserves the right to update its delivery fees at any time.

Shipping Costs

Self-pickup – Free.

Shipping costs are automatically updated based on the place of residence and the total order amount.

Delivery

• Delivery days are defined as business days only. No deliveries are made when the restaurant is closed.
• Customers can save on delivery costs by choosing self-pickup. From the moment the order is received for self-pickup purposes only, self-pickup must be completed within an hour after the order is first placed.
• At the time of the order pickup, you may be asked to present an ID card, passport, or any other identification method to verify your identity.
• Before arriving at our location, ensure that you have selected the self-pickup option on the website.
• Delivery will arrive within an hour and a half after the initial order has been placed.
• Deliveries will be made daily during the restaurant’s operating hours.
• To shorten the delivery time, please include a valid address and a reachable phone number as part of your order.
• During the ordering process, customers must confirm that someone will be present at the given address to receive the delivery.
• If the customer wishes to order a dish that is on the restaurant’s menu but not offered for delivery, the customer is obliged to take full responsibility for the delivery, and this dish cannot be returned.
• It is not possible to order alcohol from the restaurant.
• If the restaurant cannot confirm that it has received explicit confirmation of your delivery order, the restaurant will not be responsible for any delay or non-execution of the order. If confirmation is not received within 30 minutes of placing the order, it is the customer’s responsibility to contact the restaurant and inquire.
• If the customer is not present at the delivery address – the delivery will be left outside the customer’s door. When leaving the order by the door, full responsibility for the order’s delivery is transferred to the customer.
• Failure to meet delivery times by the company does not exempt the customer from delivery fees if they chose to receive the dishes at the time of their arrival.
• In the case of a delivery delay or an error in the delivery, the customer must personally contact the restaurant. Accordingly, the restaurant staff will do their best to compensate the customer to their satisfaction, replace, and supply the correct dishes ordered. For this purpose, the customer will need to photograph the dishes and send a picture to the restaurant staff in order to illustrate the error. The restaurant reserves the right to visit the customer’s home and collect the returned dish.
• Holidays – Before and during holidays, delivery times may be extended due to the high volumes of orders at the delivery company and/or the restaurant. In such cases, the restaurant reserves the right to extend delivery times.

Cancellation Policy

1. Cancellations are governed by our transaction cancellation policy, and in accordance with the Consumer Protection Law. Orders can be canceled if:
   • The value of the item exceeds 50 NIS.
   • The item is undamaged and unused. If the packaging is opened, proof of non-use is required for a return, cancellation, and refund. The restaurant may visit the customer’s home to collect the canceled dish.
2. The customer may cancel a transaction to purchase a product no later than 3 hours from the time the order is received, by giving notice to the restaurant. In such a case, the restaurant will refund the user the amount paid for the dish. A cancellation fee of 5% of the transaction value (dish value + delivery fee) or 100 NIS, whichever is lower, may be deducted from this amount.
3. The monetary refund will be processed within a maximum of 14 days from the date of the item’s return, only to the credit card from which the order was made. Alternatively, the customer can choose to receive credit at the restaurant, which can be used at a later date. The credit will be recorded for use on the next delivery order, and can be used for up to one year after the original receipt’s creation date.
4. There is no need to contact your credit card company to cancel the transaction – we will handle it for you.
5. Direct cards cannot be credited; therefore, direct cardholders are only entitled to receive credit on our website.
6. Part of a dish cannot be returned; only the entire dish with all its items, including accompanying sides and drinks, can be returned.
7. Customers can cancel orders within 10 minutes of confirmation at no cost by calling the restaurant at +66 63 525 5075.
8. Orders canceled after 10 minutes, but before delivery, will be charged the full order cost, including delivery.
9. If the dish is returned due to an error made by the customer such as incorrect details entered, an item not to the customer’s taste, etc., the customer may contact the restaurant, and the matter will be handled on an individual basis.
10. If the dish is returned due to an error made by the company, such as sending the wrong item or an incorrect website description not matching the product, it is the customer’s responsibility to report the incident to the restaurant personally. Each complaint will be handled accordingly, and if necessary, a new dish will be sent to the customer, while the unsuitable dish will be collected and returned to the restaurant at no extra cost to the customer.
11. A dish purchased in a buy/get promotion or a promotion affecting another dish as part of a set (e.g., the second dish at 50%) cannot be returned. In this case, it will not be possible to return one of the dishes.
12. If the delivery is not on its way to the customer’s home due to the intervention of a force majeure or a third party, please call the restaurant for further instructions.